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12009 Topps Baseball Cards Factory Set - Holiday Edition
22010 Topps Series 1 Baseball Jumbo HTA Box Set
32008 Topps Baseball Cards Factory Set
42009 Topps American Heritage Trading Cards Hobby Box
52009 Topps Finest Baseball Cards Hobby Box - Free Shipping

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Home > Customer Service

Customer Service
Contact ShortPorch.com
Wondering when your order will arrive?
You can review your order by signing in to My Account.
 
If you were unable to find your answer in the Customer Service area of our website, Please use the contact form or click the following e-mail, sales@shortporch.com to send your questions. 
 
Ordering Info:
 
Online Orders
All orders must be placed online. Our system is secure and safe. Online ordering eliminates errors in communication and gives you a written printable copy and an online order number as a reference. Our server utilizes an encrypted and secure transaction.
 
Our shopping cart makes it easy to order online. Simply add contents to your cart by clicking the "Add to Cart" button located on each item description page. Cart items can be edited or deleted as you continue browsing. Our system also allows the shopper to determine the shipping cost in advance so that the total cost can be better calculated. Questions or problems? Please e-mail us.

Once you submit your order, you will be transferred to our verification page. This secure document will verify your order and assign you an unique order number for your reference. If possible, we recommend you print this verification for your record. If that is not possible, then at least record the order number.
 
For questions about ordering on-line and for other info such as availability or suggestions please e-mail us
 
Policies/Info:
 

Ordering
We ship all in stock orders within 24 to 48 hours upon acceptance. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. To ensure the quickest processing time, please be sure to accurately submit all pertinent order information. This is particularly true with regard to credit card orders as all major creditors insist on accuracy, and will deny those that do not submit correctly.

Returns
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

Shipping
Orders are processed in 24 to 48 hours. If there is a delay in processing beyond 48 hours you will be notified. Actual transit time within continental United States will be between two and five days excluding Saturday and Sunday. Upon checking out in our shopping cart you may choose faster shipping methods. Our online shopping cart system makes it easy to determine estimated shipping cost. As each entry is placed or removed from the cart, the shopper will be able to view the updated shipping cost for the entire cart content. The default cost is the regular ground shipping rate, but you can also view the estimated cost for express delivery services such as "Next Day Air". Shipping charges are not based on the dollar value of items or at some fixed quantity/cost ratio. Instead, it is based on the true, overall weight of the cart items. Thus, two different items that cost exactly the same may not incur a different shipping amount. For more details about shipping, click here.

Payments
We accept the following credit cards: Visa, MasterCard, American Express and Discover. Cardservice International is the authorized payment processor for ShortPorch.com. There is no surcharge for using your credit card to make purchases with ShortPorch.com. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Disclaimer of Liability:
We do not make any explicit or implicit warranties. USER ASSUMES ALL RISKS. We are not responsible for typographical errors. Prices and availability are subject to change.

Terms:
Use of this website is offered to you on your acceptance of these Terms of Use, our Privacy Policy and other notices posted on this website. Your use of this website or of any content presented in any and all areas of the website indicates your acknowledgment and agreement to these Terms of Use, our Privacy Policy and other notices posted on this website. If you do not agree to be bound by and comply with all of the foregoing, you may not access or use our website. We suggest you print a copy of each of these documents for your records. ShortPorch.Com shall have the right, at its sole discretion, to modify, add or remove any terms or conditions of these Terms of Use without notice or liability to you. Any changes to these Terms of Use shall be effectively immediately following the posting of such changes on this website. We reserve the right to refuse any order. In that event all monies will be refunded if charged.

ShortPorch.com
2617C W Holcombe Blvd, Ste 134
Houston, TX 77025

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